B-DI Customer Order Information

To inquire about any B-DI product or service, send an email describing the request to

Customer Order Information

  • Shipping Options: UPS, US Postal Service and FedEx options are offered in the shopping cart. Charges are calculated automatically based on destination and shipping weight of the order.
  • International Orders: International orders are accepted, but must be prepaid. International Purchase Orders are not accepted online.
  • Expedited Shipping: Expedited orders are shipped within 24 hours but may take up to 72 additional hours depending on timing and destination. International orders may be delayed further by customs.
  • Credit Cards: Visa, Mastercard, American Express and Discover Cards are accepted. Orders using Paypal are also accepted.
  • Refund Policy: Any B-DI item can be returned or exchanged within 30 days of purchase. Contact for asssistance with returns/exchanges.
  • Fax Orders: Orders may be faxed to 602-494-2688 using the Order Form on Page 16 of the current B-DI pdf catalog.
  • B-DI Mailing Address: B-DI, 14636 North 55th Street, Scottsdale, AZ 85254, USA.